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vs22 collects only the information needed to run your account, process payments through bKash, Nagad and Rocket, and keep your access secure. This policy explains what we hold, why we hold it, and the steps you can take to review or update it — all subject to your local law and eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details, and the credentials you choose. When you make a deposit or withdrawal through bKash, Nagad or Rocket, our payment flow records a transaction reference and status so your wallet activity matches what appears in your account history. We also collect technical data — device type, browser, session logs — to keep the platform running correctly across mobile and desktop. This data is used for account management, fraud detection and communicating updates that affect your account. We do not sell your personal data to third parties. Retention periods follow applicable law in your eligible region; data we no longer need for those purposes is deleted or anonymised. Payment identifiers linked to bKash, Nagad and Rocket transactions are held only as long as necessary to resolve disputes or meet regulatory requirements in the jurisdictions where we operate. Access to and use of your account remains subject to your local law and the eligible region conditions stated in our terms.
This policy covers everything that flows through your vs22 account — from the moment you register to the point your session ends. Understanding its scope helps you know which questions we can answer directly and which depend on the third-party service you are using.
All data collected when you log in, update your profile or change account settings falls inside this policy. That includes your email, contact details and the security credentials you set yourself. We own the access flow end to end.
Deposits and withdrawals processed through bKash, Nagad and Rocket generate a transaction record on our side. Our policy covers only the reference data we hold; the payment provider's own data practices are governed by their separate policies.
Browsing activity within vs22 — pages visited, games opened, session duration — is logged for platform performance and fraud detection. This data stays within our systems and is not used for external advertising profiling.
Links to external sites, game studios or partner tools fall outside this policy the moment you leave our domain. We cannot control how those services handle your data, so check their privacy notices before sharing any personal details with them.
You have practical options for managing the information we hold. Start by logging into your account and opening the profile section — most contact and preference details can be reviewed and corrected directly from there without needing to contact us. If you spot a discrepancy in your payment history linked to a bKash, Nagad or Rocket transaction, raise it through the support route listed on the contact page and include the transaction reference shown in your account history. For questions about what data we hold beyond what is visible in your account, or to ask us to delete records we no longer need to keep, reach out through the same support channel. We will respond in line with our obligations under applicable law for your eligible region. Where local law grants you the right to object to certain processing, you can raise that request and we will assess it against our legal basis for holding the data concerned.
Log in and open your account profile to see the contact details, preferences and transaction history we hold. Most of what we store about you is visible directly from the account dashboard without any extra steps.
If your registered name, contact address or linked payment identifier is wrong, update it from the profile settings page. For fields that cannot be edited directly, contact support with the relevant account reference.
For anything not visible in your account — retention period, processing basis or a deletion request — message us through the contact route on site. Include your account ID so we can locate your records quickly.
Our support team can walk you through the data request process if you are unsure where to start. Use the live chat or email route shown on the contact page; responses follow applicable timelines for your region.
If you have a question about this privacy policy, a correction to request or a data matter to raise, the routes below are the ones we monitor. Use the channel that suits you; we do not publish contact paths that are not actively checked.
Open the chat icon from any page on vs22 while you are logged in. This route is suitable for account-level data questions where your identity can be confirmed against your session.
Send your data request or policy question to the support email address listed on the vs22 contact page. Include your account ID and a clear description of what you are asking about so we can route it correctly.
The Help section of your signed-in account area contains written guidance on common data and privacy questions. Check there first — many queries about what we store and why are answered without needing a reply from us.
We keep account data, payment references and session logs in systems with access controls that limit who inside our organisation can read them. Cookies are used to maintain your session state and remember preferences — you can adjust cookie settings through your browser at any time, though doing so may affect how some parts of the platform work. Payment identifiers from bKash, Nagad and Rocket transactions are stored only for as long as needed to settle disputes or meet applicable record-keeping requirements. If our policy changes in a way that affects how we use your data, we will communicate that update through the email address on your account before the change takes effect.
We use cookies to keep you logged in and to maintain your preferences across pages. No third-party advertising cookies are set without your knowledge. Browser settings let you manage or clear cookies independently of your account.
Access to your account data requires your credentials. If you believe someone else has accessed your account, change your password immediately from the security settings page and contact support with your account reference.
We hold your data for as long as your account is active and for the period required by applicable law in your eligible region after it closes. Transaction records linked to bKash, Nagad and Rocket may be kept longer to meet regulatory requirements.
When this policy changes in a material way, we notify you via the email address registered on your account before the update takes effect. Continued use of the account after that date means you have seen the updated terms.
These are the questions we hear most often about how we collect, store and use account data. If your question is not covered here, use the support routes listed above to ask us directly.
We collect the details you enter during registration: your name, email address, contact number and the password you set. If you deposit via bKash, Nagad or Rocket, we also hold a payment reference linked to that transaction for record-keeping and dispute resolution purposes.
Most of what we hold is visible in your account profile and transaction history when you are logged in. For anything beyond that — processing history, retention schedules or records not shown in the dashboard — contact us through the support email or live chat with your account ID.
Log in and go to your account profile page. Most contact and preference fields can be updated directly there. If a field is locked and cannot be changed from your end, raise a correction request through live chat or email support and include the specific detail you need corrected.
We do not sell your personal data. We may share it with payment processors like bKash, Nagad and Rocket to complete transactions, or with regulatory bodies where required by applicable law. Game studio providers receive only the session data needed to run the games in the lobby — not your full account profile.
Retention periods follow applicable law in your eligible region. Transaction records, including those linked to bKash, Nagad and Rocket payments, may be held for a period after account closure to meet regulatory requirements. Once that period passes, data is deleted or anonymised.
Change your password immediately from the security settings page in your account, then contact our support team via live chat or email with your account ID and a brief description of what happened. We will investigate and advise on the next steps for your situation.