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Your vs22 account wallet connects directly to bKash, Nagad and Rocket so you can move funds without switching between apps. Every route — deposit, withdrawal, transaction history — is inside your account area; open it to see the steps and limits shown there.
Putting money into your vs22 wallet starts from the cashier section of your account — not from any external app. Select the wallet you use day-to-day: bKash, Nagad or Rocket. The cashier screen shows the current minimum and any reference codes required. Enter the amount that matches what the form asks for, then confirm through your chosen wallet app. Your account balance updates once the wallet transfer clears. Do not close the cashier screen mid-transfer; if you do, check your transaction history before trying again to avoid a duplicate entry.
Log in and navigate to the deposit section inside your account area. The cashier lists the wallet options available to you right now.
Select bKash, Nagad or Rocket from the available options. Each may show a different minimum; follow the amount shown on screen.
Type the deposit amount and copy any reference code the cashier provides. Use that exact reference when completing the transfer in your wallet app.
Complete the transfer inside your wallet app, then return to vs22. Your account balance should reflect the deposit; if not, open transaction history before retrying.
Withdrawals move your vs22 balance back to the wallet you used for your deposit — bKash, Nagad or Rocket. Open the withdrawal section inside your account and check that the wallet number shown matches the one you own. Mismatched wallet numbers will cause the request to be held by our team for a manual check. Enter the amount within the range displayed on the withdrawal form; amounts outside that range will not process. After submitting, keep the withdrawal reference visible in your transaction history. That reference is what our support team needs if you follow up on a pending request.
Open your account, then select the withdrawal option from the cashier menu. Check that the destination wallet number is yours before continuing.
The wallet — bKash, Nagad or Rocket — must be registered in your name. Withdrawals to a wallet that does not match your account details are held for review.
Type the amount within the minimum and maximum shown. The form will not allow a submission outside this range; adjust and resubmit if needed.
Once submitted, your account history logs a reference code. Keep it — support will ask for it if the withdrawal status does not update as expected.
At certain points — typically before a first withdrawal or after account activity flags a review — your vs22 account area will show a verification prompt. Follow only the fields and instructions displayed there; the form itself tells you exactly what to provide and in what format. Do not send documents through live chat or email unless our support team specifically asks you to. Verification steps vary by account type and activity, so what a different account requires may not apply to yours. Once you submit, the status indicator inside your account updates as our team reviews it. Check that section rather than opening a support ticket right away.
A verification prompt appears inside your account when it is required. Check the account area first before contacting support — the prompt tells you what the next step is.
Submit only what the form asks for. The required fields differ by account status; do not assume another account's process applies to yours.
You may be asked to confirm that your bKash, Nagad or Rocket wallet matches your registered account name. Follow the instructions shown at that step.
After submitting, the status indicator in your account area shows the current review stage. Use the published support route only if the status has not changed after a reasonable wait.
Your vs22 account supports the local wallet rails that most Bangladesh account holders already use. Each option appears inside the cashier when it is active for your account. Availability depends on your account status and eligible region; the cashier section is the accurate source for what is live right now.
Deposit and withdraw through your bKash wallet. Match the wallet number to your account name to keep transactions moving without a manual hold.
Nagad transfers work through the same cashier flow. Enter the amount shown, complete the Nagad transfer step, then return to check your balance.
Rocket is available as a deposit and withdrawal route. Use the reference code from the cashier when completing the Rocket payment to link the transfer to your account.
Every deposit and withdrawal your vs22 account processes leaves two records: one in your mobile wallet app and one in your account transaction history. Comparing them is how you confirm a transfer completed correctly. If the amounts match but the account balance has not updated, the reference code is the detail our support team uses to trace the transfer. Keep both records until your balance reflects the completed transaction.
The cashier generates a reference code for each transaction. Copy it before you leave the cashier screen — your wallet receipt and your account history should both show the same code.
Your account history shows labels such as pending, processing or completed against each entry. A pending label means the transfer has been received but not yet applied to your balance.
Open the transaction history tab inside your vs22 account to see every deposit and withdrawal in date order. Filter by date if you are looking for a specific transfer among recent activity.
Keep a screenshot of your wallet confirmation and note the reference code. If you contact support, share both — the wallet confirmation and the account history entry — so the team can match them quickly.
Account security on vs22 depends on steps you and we each control. We keep the cashier and wallet routes within the authenticated account area so that payment actions are only possible after login. On your side, a few straightforward habits protect the funds in your account wallet.
Always access vs22 through vs22. Bookmark it directly. Phishing pages copy the look of a cashier but lead to a different domain — verify the address before entering any account detail.
We hold withdrawals when the wallet — bKash, Nagad or Rocket — does not match the account name on file. This step protects your balance from being moved to an account that is not yours.
Only use a wallet registered in your own name for deposits and withdrawals. Using a shared or borrowed wallet introduces a name mismatch that triggers a manual account review.
If a transaction looks wrong, open your account history first and note the reference code. Then reach our support team through the contact route shown in your account area — not through any third-party channel.
The questions below cover what account holders ask most about deposits, withdrawals, wallet matching and what to do when something does not look right.
bKash, Nagad and Rocket are the wallet options inside the cashier. Open your account area to see which are currently active for your account status and region. The cashier is the accurate source, not this page.
Check your account transaction history first. Locate the entry and note its status label and reference code. If the status remains pending longer than expected, contact support with the reference code and your bKash receipt.
No. Withdrawals to a wallet not matching your registered account name are held for a manual review. Use only a Nagad, bKash or Rocket wallet registered in your own name to avoid delays on your request.
Verification prompts appear before a first withdrawal or when account activity requires a review. The prompt itself shows which fields to complete. Follow only those instructions — do not send documents unless specifically asked.
Minimum amounts are shown inside the cashier at the time you select a wallet. We do not publish fixed minimums here because they can change; always check the cashier screen for the current figure before transferring.
Have your withdrawal reference code and a screenshot of your wallet confirmation ready. Share both when you contact support through the route shown in your account area. Those two items let the team trace the transfer without back-and-forth.